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Ticketing > Museum Manners

Museum Manners

Please read the points below carefully to fully enjoy your experience at Hong Kong Children's Discovery Museum (hereinafter referred to as "CDM").

1) Safety concern

1.1) As children are encouraged to interact with the exhibits, it is the responsibility of the school/NGO/parent/adult carer to pay attention to the safety of their children, maintain proper etiquette and order of their children, and to allow them to play freely. We also encourage adults to interact with the exhibits along with their children.

1.2) Carers above 18 years old are solely responsible for themselves and those in their group who are below 18 years old.

1.3) Visitors (including adults and children) are expected to help keep the space and all facilities of CDM clean, not to obstruct, disturb or harass other visitors, and to have mutual respect.

2) Food and drink

2.1) No food, alcoholic or other beverages, except water, is allowed inside CDM. If necessary, please eat before visiting CDM.

3) Appropriate Apparel

3.1) Comfortable clothing is recommended.

3.2) Wearing socks is required for specific areas of the museum.

3.3) Some exhibits or activities may involve water or colored dye. CDM strongly recommends bringing an extra set of clothes and shoes.

4) Property and Facilities

Please take care and safeguard your own personal belongings. Visitors may use the locker in the museum if necessary.

4.1) Storing of Personal Belongings

4.1.1) Proper locker usage requires that a $5 coin is inserted and locked.

4.1.2) Failure to properly lock the locker means that CDM has the right to take out all the belongings and store them at the Stroller Area.

4.1.3) All items stored in lockers or in the stroller area are left at the owner's risk. We advise you not to leave money or valuables in the locker.

4.1.4) Storage of food, creature, plant or any explosive, inflammable liquid or any illegal, unlawful, dangerous article are prohibited.

4.1.5) All remaining personal items found inside the lockers will be taken out and placed into Lost and Found. CDM will not be held responsible for any loss of properties.

4.1.6) Should a visitor lose their locker key, a HK$150 fee will be required to open the locker.

5) Museum Exhibit and Property Damage

5.1) Please cherish exhibits and props. If exhibits or items are damaged during your visit, please notify our floor staff immediately. Where appropriate and in order to develop children's sense of responsibility, CDM staff may invite children to help repair the damaged items under the supervision of the accompanying adult.

5.2) Visitors may be asked to compensate for exhibits and/or props, as well as museum property, at market rate.

6) Copyright

6.1) Information containing CDM/ CDM's Website/ CDM related publication etc. is copyrighted by CDM.

6.2) Information may be published or reproduced for non-commercial purposes with the written permission from CDM, but the user must acknowledge the source of the information. Unless authorized by CDM in advance, copying, adapting, distributing, or providing such information is strictly prohibited for non-commercial and commercial use.

6.3) CDM has done its best to ensure that any information provided in the information panels are accurate. CDM will not be liable for any errors or omissions.

7) Inclement Weather Arrangements

7.1) Visitors already in CDM: Please listen carefully to PA announcements.

7.2) Visitors not yet at CDM: Please check CDM's social media for most up-to-date information.

8) Photography and Filming

8.1) Photographs and videos may be taken during your visit. CDM staff will inform visitors on the day. Visitors must immediately reply if they do not wish to be photographed or filmed.

8.2) Commercial photography is strictly prohibited except with the prior written permission of CDM.

8.3) CDM reserves the right to photograph, film, record or otherwise reproduce the image and/or sounds of any person who has agreed without payment to any person.

8.4) Photos or videos taken by CDM will be used for marketing and/or training purposes.

9) Illness

9.1) Visitors (including adults and children) must wear masks for minor respiratory infections.

9.2) CDM reserves the right to refuse entry to any persons whose body temperature is higher than 37.5 degrees Celsius (as indicated by the temperature detector used by CDM) or to those who have significant respiratory infections into the museum.

9.3) CDM reserves the right to determine the severity of the symptoms.

9.4) No refund or compensation will be given if entry is refused due to illness.

9.5) To maintain proper hygiene standards, open wounds must be covered with a bandaid before playing at exhibits.

10) Forbidden items:

a) Items which are dangerous, emit odor, or illegal.

b) Any type of weapon, or any object that looks or feels like a weapon (including but not limited to toy guns, toy swords, etc.).

c) Any bag or luggage that is larger than 39 cm x 41 cm x 49 cm.

d) Trolleys, transport tools with rims (except for hand-propelled wheelchairs, strollers and power-assisted mobile devices that travel at walking speed) and recreation equipment with rims, including but not limited to skateboards, scooters, roller shoes and shoes with pulleys.

e) Tripods, folding chairs and stools.

f) Any item that CDM believes will be harmful, may cause confusion, or interfere with the operation of CDM.

10.1) Visitors who insist to bring the above forbidden items into CDM will be refused entry and tickets will not be refunded.

11) The following activities are strictly prohibited:

a) Use of a telescopic stick (such as a selfie stick) for the camera/mobile phone.

b) Use of a remote flight device.

c) Sell or promote any item or service.

d) Unauthorized activities, speeches, or the use of any flags, banners or signs, or incitement of crowds and other unlicensed public assemblies.

11.1) Visitors who insist to conduct the above activities at CDM will be asked to leave and any remaining time will not be compensated in any way.

12) Others

12.1) For security reasons, CDM maintains a 24-hour CCTV operation.

12.2) We may, from time to time, without prior notice and without refund or compensation, change the opening hours, modify the expectations, control the number of attendees, suspend or cancel a session, in accordance with the museum capacity, special programs, inclement weather, or any situation we deem necessary.

12.3) Without written permission from CDM, no promotion or surveys of any kind are permitted.

12.4) Visitors are not allowed to bring animals or pets into CDM, except for animals that are approved for service purposes (e.g. guide dogs).

13) By purchasing tickets, you agree to abide by the "Visiting Guide" above. It is also your responsibility to inform and ensure all the people in your group are aware of the points.

14) In case of any disputes, the Hong Kong Children's Discovery Museum reserves the right to make the final decision.

15) These terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

Last revised on 15 September 2019