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Ticketing > Disclaimer

Disclaimer

All visitors must carefully read and agree to abide by the following disclaimers in order to enter the Hong Kong Children's Discovery Museum or to participate in an event organized by the Hong Kong Children's Discovery Museum (hereinafter referred to as “CDM”) .

1) Safety Considerations

1.1) All visitors to CDM enter at their own risks.

1.2) Carers above 18 years old are solely responsible for themselves and those in their group who are below 18 years old.

1.3) CDM shall not be held responsible for any accidents and/or personal injuries howsoever caused to the visitors.

1.4) Visitors (including adults and children) are expected to help keep the space and all facilities of CDM clean, not to obstruct, disturb or harass other visitors, and to have mutual respect. CDM reserves the right to deny admission, or require a person already admitted, to leave CDM, without refund or compensation, for failure to comply with these expectations.

2) Food and Drinks

For hygiene reasons, CDM reserves the right to ask that food and drink items be fully consumed before entering CDM.

3) Appropriate Apparel

Some exhibits or activities may involve water or colored dye. CDM will not be held liable should any personal items become dirty or stained from the exhibits or activities.

4) Property and Facilities

Please take care and safeguard your own personal belongings. CDM is not responsible for any loss or damage to personal belongings.

4.1) Storing of Personal Belongings

4.1.1) Proper locker usage requires that a $5 coin is inserted and locked.

4.1.2) Failure to properly lock the locker means that CDM has the right to take out all the belongings and store them at the Stroller Area.

4.1.3) All items stored in lockers or in the stroller area are left at the owner's risk. CDM will not be responsible for any loss or damage.

4.1.4) Storage of food, creature, plant or any explosive, inflammable liquid or any illegal, unlawful, dangerous article are prohibited.

4.1.5) All remaining personal items found inside the lockers will be taken out and placed into Lost and Found. After seven (7) days, items will be disposed. CDM will not be held responsible for any loss of properties.

4.1.6) Should a visitor lose their locker key, a HK$150 fee will be required to open the locker.

5) Damage to Museum Exhibit and Property

5.1) Visitors may be asked to compensate for exhibits and/or props, as well as museum property, at market rate.

5.2) Visitors will be required to share personal contact information to assist with CDM to properly follow up.

6) Copyright

6.1) Information containing CDM, CDM's Website, CDM-related publication etc. is copyrighted by Children's Museum Ltd.

6.2) Information may be published or reproduced for non-commercial purposes with the written permission from CDM, but the user must acknowledge the source of the information. Unless authorized by CDM in advance, copying, adapting, distributing, or providing such information is strictly prohibited for non-commercial and commercial use.

6.3) CDM has done its best to ensure that any information provided in the information panels are accurate. CDM will not be liable for any errors or omissions.

7) Inclement Weather Arrangements

7.1) If the Hong Kong Observatory hoists the Black Rainstorm signal, or the typhoon signal No. 8 or above, three hours before the start of a session, the session will be postponed.

7.2) No cancellation or refund will be provided for the postponed session.

7.3) If CDM decides to close due to inclement weather, person responsible for the booking must register for another session within seven (7) days from the original date of the session, failure to do so will deem the booking as forfeited.

Please go to "Inclement Weather" on our website.

8) Photography and Filming

8.1) Photographs and videos may be taken during your visit. CDM staff will inform visitors on the day. Visitors must immediately reply if they do not wish to be photographed or filmed.

8.2) Commercial photography is strictly prohibited except with the prior written permission of CDM.

8.3) CDM reserves the right to photograph, film, record or otherwise reproduce the image and/or sounds of any person who enters CDM and use the same for any purpose without payment to any person.

9) Illness

9.1) CDM reserves the right to refuse entry to any persons whose body temperature is higher than 37.5 degrees Celsius (as indicated by the temperature detector used by CDM) or to those who have significant respiratory infections into the museum.

9.2) CDM reserves the right to determine the severity of the symptoms.

9.3) No refund or compensation will be given if entry is refused due to illness.

9.4) To maintain proper hygiene standards, open wounds must be covered with a bandaid before playing at exhibits. If visitors do not comply, CDM staff has the right to stop visitors from continuing to play.

10) Forbidden items:

a) Items which are dangerous, emit odor, or illegal.

b) Any type of weapon, or any object that looks or feels like a weapon (including but not limited to toy guns, toy swords, etc.).

c) Any bag or luggage that is larger than 39 cm x 41 cm x 49 cm.

d) Trolleys, transport tools with rims (except for hand-propelled wheelchairs, strollers and power-assisted mobile devices that travel at walking speed) and recreation equipment with rims, including but not limited to skateboards, scooters, roller shoes and shoes with pulleys.

e) Tripods, folding chairs and stools.

f) Any item that CDM believes will be harmful, may cause confusion, or interfere with the operation of CDM.

10.1) Visitors who insist to bring the above forbidden items into CDM will be refused entry and tickets will not be refunded.

11) The following activities are strictly prohibited:

a) Use of a telescopic stick (such as a selfie stick) for the camera/mobile phone.

b) Use of a remote flight device.

c) Sell or promote any item or service.

d) Unauthorized activities, speeches, or the use of any flags, banners or signs, or incitement of crowds and other unlicensed public assemblies.

11.1) Visitors who insist to conduct the above activities at CDM will be asked to leave and any remaining time will not be compensated in any way.

12) Others

12.1) CDM maintains a 24-hour CCTV operation. The records and the recorded footage will be retained in accordance with the PCPD's guidelines for CCTV surveillance by the Office of the Privacy Commissioner for Personal Data, Hong Kong. For more details click here.

12.2) We may, from time to time, without prior notice and without refund or compensation, change the opening hours and exhibit times, modify the expectations, control the number of attendees, suspend or cancel a session, in accordance with the museum capacity, special programs, inclement weather, or any situation we deem necessary.

12.3) Without written permission from CDM, no promotion or surveys of any kind are permitted. If found, CDM reserves the right to require the person(s) to leave CDM without refund or compensation.

12.4) Visitors are not allowed to bring animals or pets into CDM, except for animals that are approved for service purposes (e.g. guide dogs). Visitors who do not comply will be refused entry and tickets will not be refunded.

12.5) Organizations/schools/parents/carers cannot arbitrarily organize their own activities in the museum. If there are specific educational needs, please discuss the feasibility of such activity with our staff in advance and prior to entry into the museum. CDM reserves the right to immediately stop any unauthorized activities.

13) Any personal data collected from you will be treated in accordance to the Privacy Policy and Personal Information Collection Statement. For more details click here.

14) By purchasing tickets, you agree the "Disclaimer" above. It is also your responsibility to inform and ensure all the people in your group agree.

15) The above rules are written in the Chinese language and the English language. If there is any discrepancy or inconsistency between the texts, the English version shall prevail.

16) In case of any disputes, Children's Museum Ltd. has the right to resolve them in its absolute discretion.

17) The above points are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

Last revised on 15 September 2019