General arrangements under inclement weather conditions, unless otherwise announced.
Red Rainstorm Signal
CDM will open as usual.
Black Rainstorm Signal
If Black Rainstorm signal is hoisted before our opening hours, the morning session will be closed.
If Black Rainstorm signal is cancelled at/before 11:00, CDM will aim to open at 13:00.
If Black Rainstorm signal is cancelled between 11:00 to 13:00, CDM will aim to re-open within two hours of the Hong Kong Weather Observatory announcement. ie. Announcement of lowering the signal is at 12:30, CDM will open at 14:30.
If Black Rainstorm signal remains in effect from 13:00 onwards, CDM will be closed for the day.
If Black Rainstorm signal is hoisted during our opening hours, CDM will remain open.
Rebooking of museum tickets are ONLY accepted when:
(1) the original admission time was when the Black Rainstorm Warning Signal was in force
(2) the original admission time was within 2 hours after the cancellation of Black Rainstorm signal
Tropical Cyclone Warning Signal No. 3
CDM will open as usual.
Requests to rebook a visit are not accepted.
CDM will remain closed for the day if the typhoon signal No. 8 is lowered to the typhoon signal No. 3 after 13:00.
Tropical Cyclone Warning Signal No. 8 or Above / Extreme Conditions
If the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions is hoisted before our opening hours, the morning session will be closed.
If Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions is cancelled at/before 11:00, CDM will aim to open at 13:00.
If Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions is cancelled between 11:00 to 13:00, CDM will aim to re-open within two hours of the Hong Kong Weather Observatory announcement. ie. Announcement of lowering the signal is at 12:30, CDM will open at 14:30.
If the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions remains in effect from 13:00 onwards, CDM will be closed for the day.
If the Tropical Cyclone Warning Signal No.8 will be issued within two hours as announced by the Hong Kong Observatory during our opening hours, CDM will close 30 minutes after the announcement.
Rebooking of museum tickets are ONLY accepted when:
(1) the original admission time was when the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions was in force
(2) the original admission time was within 2 hours after the cancellation of the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions
Rebooking arrangement due to inclement weather by ticket type:
Public Visitor Booking
Public visitor bookings that are cancelled due to inclement weather (including Tropical Cyclone Warning Signal 8 or above / “Extreme Conditions” / Black Rainstorm Warning Signal^) may rebook for a new session within 7 days by submitting the following information to our WhatsApp number (+852 9885 2755).
(1) your name used for booking,
(2) mobile number used for booking, and
(3) your desired new visiting date and time
The newly selected session time can only be made within one (1) month from the original visit date. If you would like to choose a session on the weekend or public holidays, payment of the price difference is required (if any).
Kindly note we will respond within three business days after resuming normal working hours.
Group Booking
Group bookings that are cancelled due to inclement weather (including Tropical Cyclone Warning Signal 8 or above / “Extreme Conditions” / Black Rainstorm Warning Signal^), you may rebook for a new session within 7 days by submitting the following information to booking@childrensdiscoverymuseum.hk.
(1) the name of ONE representative
(2) the contact number of the representative, and
(3) the new visiting time for each participants/families (*different admission day and time is allowed)
The newly selected session time can only be made within one (1) month from the original visit date. If you would like to choose a session on the weekend or public holidays, payment of the price difference is required (if any).
Kindly note we will respond within three business days after resuming normal working hours.
^ Rebooking of public visitors or group tickets are only acceptable when:
(1) the original admission time was when the Tropical Cyclone Warning Signal 8 or above / “Extreme Conditions” / Black Rainstorm Warning Signal was in force
(2) the original admission time was within 2 hours after the cancellation of Tropical Cyclone Warning Signal 8 or above / “Extreme Conditions” / Black Rainstorm Warning Signal
School and NGO group visits
For all inclement weather (including Red Rainstorm, Black Rainstorm, Tropical Cyclone Warning Signal No. 3 and above), CDM will follow the government’s arrangement.
If schools are closed, the visit will be rebooked to another day. Rebooking to visit another day must be made as soon as possible and the new visit date must take place within 60 days from the originally scheduled day. Otherwise, it will be deemed as forfeited.
Terms and Conditions for Rebooking
a) Ticket(s) for public visitors or group bookings can only be rescheduled once;
b) Rebooking for group members must be done by ONE representative;
c) Rebooking must be made within 7 days from the original date of the session. Failure to do so will deem the ticket(s) as forfeited ;
d) The rescheduled ticket(s) cannot be redeemed for cash or be exchanged for any other services and/or merchandise.
e) No refund will be provided for the ticket(s);
f) General terms and conditions for the admission tickets apply to the rebooked ticket(s);
g) The Hong Kong Children’s Discovery Museum Limited reserves the right to change the "Terms and Conditions" at any time, without notice to the visitors.
h) In case of any discrepancies between the English and Chinese versions of these "Terms and Conditions", the English version shall prevail.
i) Any disputes connected in any way to the booking will be resolved by Children’s Museum Ltd. in its absolute discretion.
Last updated on August 19, 2025
