1) Visit
1.1) The event host is responsible to greet guests on the G/F. Event host is responsible to indicate which guests are allowed to gain entry to 1/F area. All guests who wish to gain entry to 1/F area will be given a bracelet.
1.2) Each bracelet is only applicable to enter the 1/F area during the stated reservation date and time.
1.3) Event guests must leave promptly at the end of the event time. Event host must return the venue on time (end time as indicated in the invoice). The venue should be in the same state as when the event started. Failure to do so will incur a cleaning fee of $100 per hour.
1.4) Event host must enter and leave the museum within the designated time of the reservation indicated in the invoice. If anyone from the event group leaves the museum after their designated end time, later than 5 minutes or more, a charge of HK$100 per person will be applied upon exiting. If anyone from the event group leaves after their designated end time, later than 30 minutes or more, a charge of HK$200 per person shall be applied upon exiting for every 30 minutes. The museum reserves the right to refuse any booking or entry for those who have not paid their overtime fees.
1.5) No compensation will be made for any late arrivals.
1.6) Re-entry for the same person to 1/F area is permitted within the designated period, no exchange to a different person, adult or child, is permitted. Any time away from CDM will not be compensated.

2) Application & Payment Policy
2.1) To apply, event host must complete the Private Event Google form.
2.2) Event host must confirm the total number of participants three (3) weeks before the event date.
2.3) Event host must settle the payment within three (3) business day once the number of guests are confirmed.
2.4) No refund or rescheduling of the event will be made after payment confirmation. (Please see Section 4 and 5 for arrangement of special cases, such as inclement weather and sickness).
2.5) Decrease in ticket quantity is not allowed once the payment is made. Any unused quota will be considered as forfeited with no refund.
2.6) CDM can accommodate additional visitors only if maximum capacity has not been reached. Please inform us as soon as possible if you wish to add additional visitors.
a) One week before the event date: A new invoice will be issued and full payment for these additional person must be received within three (3) business days.
b) On the event date or less than one week before the event date: CDM will accommodate additional person only if maximum capacity has not been reached. If CDM can accommodate, a different colored bracelet will be given to every additional guest. The additional fee will be paid according to the Private Event Pricing leaflet. Payment must be made in cash or bank transfer before host leaves CDM.
2.7) If the full payment cannot be settled by the payment due date or if the application is not duly completed, Hong Kong Children’s Discovery Museum reserves the right to cancel the application or deny request without prior notice.

3) Supervision of Children
3.1) Visitors under the age of 17 must be accompanied by an adult and supervised at all times.
3.2) A caregiver can supervisor a maximum of two children at one time.
3.3) If the adult needs to leave CDM at any time during the designated period, the child/children that the adult is supervising must also leave CDM.
3.4) For safety and security reasons, a single adult (18 years old or above) cannot visit without a child. For more details, please see our FAQ page on our website.

4) Booking Changes
4.1) Under no circumstances can the event amount be refunded or exchanged for any other services and/or merchandise.
4.2) Unused quota will be considered as forfeited and cannot be changed to a future time slot, refunded, or exchanged for any other services and/or merchandise.
4.3) Rebooking Arrangement due to sickness, please see point (5) below.
4.4) Rebooking Arrangement due to Inclement Weather, please see point (6) below.

5) Rebooking Due to Sickness
5.1) If the birthday child is ill, the event host has the opportunity to do a one-time rebooking. The event host must submit a valid medical certificate issued by a licensed medical practitioner within 48 hours before the event's start time. The medical certificate must clearly show the birthday child's name and be submitted no later than 24 hours before the event's start time. Submission of the medical certificate should be emailed to: booking@childrensdiscoverymuseum.hk.
* The event host must inform CDM and submit a valid medical certificate no later than 24 hours before the event's start time. Late submissions will not be entertained and the event will be deemed as forfeited and under no circumstances will a refund be given.
5.2) CDM will try its best to accommodate the one-time rebooking for the event. However, if no suitable date can be agreed upon within a three (3) month period, public session tickets will be issued instead. Public session tickets will be issued according to the number of children and adults that is listed on the invoice. Host and/or guests of the event can come at different times.
Please submit the following information:
(a) name of each group's representative
(b) the contact number of the representative(s), and
(c) the new visiting time of the public session for each group (*different admission day and time is allowed).
Kindly note we will respond within three (3) business days.
5.3) If guest(s) of the event cannot visit CDM due to illness, they can have a one time request to rebook to a public session. The host is required to send the guest's medical certificate with the child's name through email within 48 hours of the event start time. Submission of the medical certificate should be emailed to: booking@childrensdiscoverymuseum.hk, the museum will handle the request within three to seven working days. Late request will not be considered and under no circumstances will a refund be given.

6) Rebooking Arrangement due to Inclement Weather
6.1) Rebooking of the event or to change to public tickets are only acceptable when:
(1) the original event start time was when the Tropical Cyclone Warning Signal 8 or above / “Extreme Conditions” / Black Rainstorm Warning Signal was in force
(2) the original event start time was within 2 hours after the cancellation of Tropical Cyclone Warning Signal 8 or above / “Extreme Conditions” / Black Rainstorm Warning Signal
6.2) CDM will try its best to accommodate the one-time rebooking for the event. However, if no suitable date can be agreed upon within a three (3) month period, public session tickets will be issued instead. Public session tickets will be issued according to the number of children and adults that is listed on the invoice. Host and/or guests of the event can come at different times.
Please submit the following information:
(a) name of each group's representative
(b) the contact number of the representative(s), and
(c) the new visiting time of the public session for each group (*different admission day and time is allowed).
Kindly note we will respond within three (3) business days.
6.3) For detailed terms and conditions, please check "Inclement Weather Arrangment" on our website.
https://www.childrensdiscoverymuseum.hk/en/weather/

7) Party Decorations and External Services
7.1) Event host can arrive at the time indicated in the invoice.
7.2) Event host is responsible to bring scissors, any other stationary, and enough Blu Tac to stick up items that need to be hung - no tape of any kind can be used.
7.3) To ensure the safety of all visitors, please ensure that you follow the safety instructions when using decorations. Balloons must stay securely on the floor for safety reasons.
7.4) Any replica weapons, or decorations or items that are potentially harmful, such as toys or balloons that look like knives or guns, should not be used.
7.5) If you wish to bring in decorations that are not mentioned above, please confirm with CDM in advance.
7.6) External services that are provided by any external service providers brought into CDM must be approved by CDM in advance. Every individuals from the external service provider must purchase a ticket and agree to abide by these "Terms and Conditions". For the safety of children, please ensure that the adult to child ratio requirements are met.
7.6a) One professional photographer will be exempt from needing a bracelet. If additional photographers are required, the additional photographers will require bracelets.
7.7) The museum will not arrange catering services. Event host may choose to bring food - light and packaged food is preferred.
7.8) Upon request, CDM can help stage cake cutting and store the cake. The museum is not responsible for any damage(s) to the cake during transportation and storage, such as melting, other food contamination, or other possible damages.
7.9) All visitors enter CDM at their own risk. CDM is not responsible for any accident happening or injury suffered by them or damage to or loss of any personal belongings.
7.10) The event host will bear monetary responsibility should any damages or items be broken.

8) By entering into CDM, it means all visitors agree to abide by the "Terms and Conditions" and "Disclaimer".

9) The Hong Kong Children's Discovery Museum Ltd. reserves the right to change the "Terms and Conditions" at any time.

10) In case of any discrepancies between the English and Chinese versions of these "Terms and Conditions", the English version shall prevail.

11) Any disputes connected in any way to the booking will be resolved by Hong Kong Children's Discovery Museum Ltd. in its absolute discretion.

12) These terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

(Last revised on February 8, 2023)