July Social Media Promotions
Terms and Conditions
1) Promotions will be available on the following days:
a) July 3, 2025 to July 4, 2025 (noon)
b) July 10, 2025 to July 11, 2025 (noon)
c) July 17, 2025 to July 18, 2025 (noon)
d) July 24, 2025 to July 25, 2025 (noon)
e) July 31, 2025 to August 1, 2025 (noon)
2) On either Facebook or Instagram, complete all the steps listed in social media post for a chance to win one (1) free child ticket for a 1.5 hour play session.
3) The list of winners will be announced in the comment section of the original Facebook and IG post on the stated date of the original post.
All winners must DM their email address to CDM within 24 hours of this announcement so we can provide more details, failure to do so will result in the forfeit of the winner's eligibility to win the prize.
4) The one (1) free child ticket is only applicable for one 1.5 hour session from September 2 - September 30, 2025. Sessions are limited and bookings are processed on a first come first served basis.
5) The one (1) free child ticket is applicable for only one 1.5 hour play session. If other accompanying people wish to join, every person must purchase additional tickets separately.
6) Under no circumstances can any redeemed tickets be refunded or exchanged for any other services and/or merchandise.
7) Holder of the Promo Code must enter the relevant Promo Code in the "Promo Code" field during the online ticket purchasing process to enjoy the offer. If the Promo Code is not entered before the payment transaction, CDM will not accept responsibility for any loss and no refunds will be issued. After entering the Promo Code, the system will automatically apply the offer on the ticket confirmation page.
8) The Promo Code cannot be used in conjunction with other codes or discounts. If the number of tickets purchased exceeds the applicable limit of the Promo Code, the additional tickets will be charged based on the ticket price listed.
9) CDM reserves the right to modify the content description (including but not limited to terms and conditions and social media post) without further notice.
10) Visitors must comply with CDM's safety rules and regulations.
A) Change Requests After Ticket Redemption
i) Request for change of reservation date within 15 minutes from the completion time of the ticket redemption can only be made if space is available. No admin fee will be required. Request to change can only be made once.
Requests made 16 minutes and beyond from the completion time of the ticket sale transaction will require a $50 admin fee. Change request for a Saturday, Sunday or public holiday can only be made to the 13:00 - 14:30 session time. Any price difference in ticket fees must be paid.
ii) Request to change can only be made once. The newly selected session time must be on or before September 30, 2025.
iii) Unused tickets will be considered as forfeited and cannot be changed to a future time slot, refunded, or exchanged for any other services and/or merchandise.
iv) Sick arrangement, please see point (B) below.
v) Inclement weather arrangement, please see point (C) below.
B) Rebooking Due to Sickness
i) Visitors who cannot visit CDM due to illness may have a one time request to rebook a session. Visitors are required to send the medical certificate through email within 48 hours of the original visiting time. Late request will not be considered.
ii) If all visitors within the purchased ticket will rebook to another session, please send the medical certificate to booking@childrensdiscoverymuseum.hk, the museum will handle the request within three to seven working days.
iii) If only a portion of the visitors within the purchased group will request to rebook to another session, visitors who will visit CDM on the day of their purchased ticket must inform the museum's Visitor Services counter. The sick party is responsible to send the medical certificate to booking@childrensdiscoverymuseum.hk, the museum will handle the request for the visitors to visit at another time within three to seven working days.
iv) Change request for a Saturday, Sunday or public holiday can only be made to the 13:00 - 14:30 session time. Any price difference in ticket fees must be paid.
v) Request to change can only be made once. The newly selected session time must be on or before September 30, 2025.
vi) Unused tickets will be considered as forfeited and cannot be changed to a future time slot, refunded, or exchanged for any other services and/or merchandise.
C) Inclement weather arrangement
i) If the Hong Kong Observatory hoists the Black Rainstorm signal, or the typhoon signal No. 8 or above 2.5 hours before the start of a session, the session will be postponed. No cancellation or refund will be provided for the postponed session. If CDM decides to close due to inclement weather, person responsible for the booking must register for another session within three (3) days from the original date of the session, failure to do so will deem the booking as forfeited. To apply, please click "Inclement Weather" on our website: https://www.childrensdiscoverymuseum.hk/en/weather
ii) Red Rainstorm Signal
CDM will open during Red Rainstorm signal. Scheduled sessions and parties will continue. Requests to rebook a visit are not accepted.
CDM will remain open if Red Rainstorm signal is hoisted during a session.
** If the Hong Kong Observatory lowers the Black Rainstorm signal to the Red Rainstorm signal during a session time, please check our website and social media page for latest updates about when CDM will open. iii) Black Rainstorm Signal
If Black Rainstorm signal is hoisted before our opening hours and last till on/after 13:15, CDM will be closed for the day.
If Black Rainstorm signal is cancelled before 13:15, CDM will aim to open at 15:30, if possible. Please check our website and social media page for latest opening updates.
If Black Rainstorm signal is hoisted during our opening hours, CDM will remain open.
Rebooking of museum tickets are ONLY accepted when:
(1) the original admission time was when the Black Rainstorm Warning Signal was in force
(2) the original admission time was within 2 hours after the cancellation of Black Rainstorm signaliv) Typhoon Signal No. 3
CDM will open during the typhoon signal No. 3. Scheduled sessions and parties will continue. Requests to rebook a visit are not accepted.
CDM will remain open if typhoon signal No. 3 is hoisted during a session. v) Typhoon Signal No. 8 or Above
If the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions is hoisted before our opening hours and last till on/after 13:15, CDM will be closed.
If Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions is cancelled before 13:15, CDM will aim to open at 15:30, if possible. Please check our website and social media page for latest opening updates.
If the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions remains after 13:15, CDM will remain closed for the rest of the day.
If the Tropical Cyclone Warning Signal No.8 will be issued within two hours as announced by the Hong Kong Observatory during our opening hours, CDM will close 30 minutes after the announcement.
Rebooking of museum tickets are ONLY accepted when:
(1) the original admission time was when the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions was in force
(2) the original admission time was within 2 hours after the cancellation of the Tropical Cyclone Warning Signal No.8 or Above/ Extreme Conditions
Privacy
11) CDM reserves the right to photograph, film, record or otherwise reproduce the image and/or sounds of any person who enters CDM/during the workshop and use the documentation for any purpose and marketing use without payment to any person. If you do not wish yourself and/or your child to be photographed or filmed, you must inform CDM in writing.
Health and Safety
12) CDM reserves the right to refuse entry to any persons whose body temperature is higher than 37 degrees Celsius (as indicated by the temperature detector used by CDM) or to those who have significant respiratory infections into the museum.
13) CDM reserves the right to determine the severity of the symptoms and refuses admittance of any child if CDM believes there is any medical concern. No refund or compensation will be given if entry is refused due to illness.
14) By making the payment, you agree to waive your right to pursue legal action against CDM or its staff or interns from any and all liability for injury, illness, or any other condition of yourself or your child(ren) that may occur during direct or indirect participation in any activities or programs while at CDM and after leaving CDM.
General
15) By entering into CDM, all visitors agree to abide by the "Visiting Guide", as well as the "Terms and Conditions" and "Disclaimer" listed on the CDM website. The Children’s Museum Ltd. reserves the right to change the "Terms and Conditions" at any time.
16) The Hong Kong Children's Discovery Museum reserves the right to modify these terms and conditions, change or terminate the offer without any notice. In case of any dispute, the Museum reserves the right of final decision.
17) If there is any discrepancy between the Chinese and English versions of these terms and conditions, the English version shall prevail.
(Last updated on July 2, 2025)